L&L Door & Window
The Desert’s Local Source for Doors, Windows, & More!
L&L Door and Window is a locally owned and operated company with strong roots in family oriented service. We service the entire Coachella valley and offer the finest products from the finest vendors. L&L specializes in retro fit windows and doors that are custom made to fit into your existing openings. Retro fit windows and doors, in most cases, require no stucco or drywall repair. From your initial complimentary job walk, to our professional installation process, you will be glad that you chose L&L.
L&L Door and Window is owned and operated by Lance and Leann Morgan. The husband and wife duo is putting a new spin on what it means to hire a “family” run business. At L&L you get the down home personalized service that you would expect from a mom and pop shop, coupled with the materials, professionalism and execution of a big corporation. Once you are part of the “family” you are treated that way from start to finish.
At your initial in home complementary job walk you will meet with Felecia McWilliams, our head of sales, which is a fancy way of saying the woman that will answer all your questions and provide you a proposal. Approximately a day or two later you will receive a detailed proposal for your project. This proposal will include a detailed description, photos, drawings and anything else that we can provide so that you know exactly what you will be receiving, when you choose to move forward with us. Once you’ve decided to proceed with L&L and your project, you will be asked to visit our showroom in Palm Desert. We ask for this showroom visit to finalize paperwork, but mostly so that you can see firsthand, in real life, what we will be installing in your home. “Kick the tires” if you will, we will also have you view an installation video of the process. All these steps are to ensure that you are comfortable with what you are paying your hard-earned money for.
At this point, just sit back and let L&L do the heavy lifting. During your lead time period, you will receive weekly updates (usually on Fridays) from our Project Superintendent Scott McManaman. These updates will keep you informed of any project changes, also reassure you that we are on track for installation. During this period, we will also take care of any HOA requirements that your community may have. Yes, we take care of that for you as part of the project.
When installation day arrives, you will be greeted by our expert AAMA certified installation crew. They will insure that your home is treated with respect and you are kept in the loop throughout the installation process. Most installations take only days to complete, and when we’re done, you’re done. Once installation is complete, the installers will ask that you fill out a short survey of their work and your overall experience with L&L. This survey is very important to L&L and ensures that we continue to move toward our goal of complete customer satisfaction. You will be contacted one last time by Felecia to ensure that your experience with L&L met or exceeded your expectations and answer any final questions you may have. Now all you have to do is enjoy your new windows and doors and the energy benefits that are to come. You may also take this time to pat yourself on the back for finally taking care of that project you have been meaning to.
BUT WAIT, THAT’S NOT ALL!!!
• L&L offers referral benefits for those customers that choose to recommend us to their friends and family. ($50 per $5,000 contracted for)
• L&L will match Imperial Irrigation rebates given for the installation of new energy efficient windows and doors. ($2 per square foot)
• L&L is a HERO Registered Contractor and can offer no money down financing on energy efficient projects
• L&L is also your local retail source for handymen and professional contractors. We guarantee the lowest prices on the same products even if we have to give them away! (Email your retail request to firstname.lastname@example.org.)